.support-main{ padding: 64px 0 100px; min-height: 60vh; }
.support-user{ font-size: 0.85rem; color: var(--fog); }
.support-code-tag{
  display:inline-block; margin-left: 6px; font-family: var(--font-mono); font-size: 0.7rem;
  background: var(--orange-dim); color: var(--orange); padding: 2px 8px; border-radius: 10px;
}
.support-code-note{ display:block; margin-top: 6px; font-size: 0.86rem; color: var(--fog); }
.support-flash{ padding: 10px 14px; border-radius: 8px; font-size: 0.9rem; margin: 0 0 20px; max-width: 640px; }
.support-flash.ok{ background: rgba(255,122,26,0.12); border: 1px solid var(--orange-dim); color: #FFC391; }
.support-flash.err{ background: rgba(226,104,90,0.15); border: 1px solid rgba(226,104,90,0.4); color: #FFB3AB; }

/* ---------- Auth (code entry) ---------- */
.support-auth{ max-width: 480px; }
.support-lead{ margin-top: 14px; }
.support-auth-form{
  margin-top: 30px; display:flex; flex-direction:column; gap: 14px;
  background: var(--panel); border: 1px solid var(--line); border-radius: 14px; padding: 28px;
}
.support-auth-form label{ font-size: 0.85rem; color: var(--fog); }
.support-auth-form input{
  background: var(--ink-soft); border: 1px solid var(--line-strong); border-radius: 8px;
  padding: 12px 14px; color: var(--white); font-family: var(--font-mono); font-size: 1rem; letter-spacing: 0.04em;
}
.support-auth-form input:focus{ outline: 2px solid var(--orange); border-color: var(--orange); }
.support-help{ margin-top: 20px; font-size: 0.88rem; color: var(--fog); }
.support-help a{ color: var(--orange); }

/* ---------- Dashboard (ticket list + new ticket) ---------- */
.support-dashboard h1{ margin-top: 6px; }
.support-columns{ display:grid; grid-template-columns: 1.1fr 0.9fr; gap: 40px; margin-top: 36px; align-items:start; }
.support-columns h2{ font-family: var(--font-display); font-size: 1.1rem; margin: 0 0 16px; }
.support-empty{ color: var(--fog); font-size: 0.92rem; }

.support-ticket-list{ display:flex; flex-direction:column; gap: 10px; }
.support-ticket-row{
  display:grid; grid-template-columns: 44px 1fr 110px 120px; gap: 10px; align-items:center;
  background: var(--panel); border: 1px solid var(--line); border-radius: 8px; padding: 12px 16px;
  color: var(--white); transition: border-color .2s ease;
}
.support-ticket-row:hover{ border-color: var(--orange-dim); }
.support-ticket-row .ticket-id{ font-family: var(--font-mono); color: var(--fog); font-size: 0.82rem; }
.support-ticket-row .ticket-subject{ font-weight: 500; font-size: 0.94rem; }
.support-ticket-row .ticket-date{ font-family: var(--font-mono); font-size: 0.74rem; color: var(--fog); text-align:right; }

.ticket-status{ font-size: 0.72rem; text-align:center; padding: 4px 8px; border-radius: 20px; font-weight:600; white-space: nowrap; }
.ticket-status.st-open{ background: rgba(255,122,26,0.18); color: var(--orange); }
.ticket-status.st-progress{ background: rgba(255,193,7,0.18); color: var(--amber); }
.ticket-status.st-waiting-agent{ background: rgba(255,122,26,0.16); color: var(--orange); }
.ticket-status.st-waiting{ background: rgba(166,166,166,0.18); color: var(--fog); }
.ticket-status.st-closed{ background: rgba(70,180,110,0.18); color: #6fd39a; }

.support-new-ticket-form{
  background: var(--panel); border: 1px solid var(--line); border-radius: 14px; padding: 24px;
  display:flex; flex-direction:column; gap: 4px;
}
.support-new-ticket-form label{ font-size: 0.85rem; color: var(--fog); margin-top: 10px; }
.support-new-ticket-form input, .support-new-ticket-form textarea{
  background: var(--ink-soft); border: 1px solid var(--line-strong); border-radius: 8px;
  padding: 11px 13px; color: var(--white); font-family: var(--font-body); font-size: 0.92rem; resize: vertical;
}
.support-new-ticket-form input:focus, .support-new-ticket-form textarea:focus{ outline: 2px solid var(--orange); border-color: var(--orange); }
.support-new-ticket-form .opt{ color: #707070; }
.support-new-ticket-form .btn{ margin-top: 16px; align-self: flex-start; }

@media (max-width: 860px){
  .support-columns{ grid-template-columns: 1fr; }
  .support-ticket-row{ grid-template-columns: 1fr; text-align:left; }
  .support-ticket-row .ticket-date{ text-align:left; }
}

/* ---------- Ticket detail ---------- */
.support-back{ color: var(--fog); font-size: 0.88rem; }
.support-back:hover{ color: var(--orange); }
.ticket-detail-head{ display:flex; align-items:center; gap: 16px; flex-wrap: wrap; margin-bottom: 24px; }
.ticket-detail-head h1{ margin: 0; }

.ticket-thread{ display:flex; flex-direction:column; gap: 14px; margin-bottom: 30px; }
.ticket-msg{ border-radius: 10px; padding: 16px 18px; border: 1px solid var(--line); background: var(--panel); }
.ticket-msg-admin{ background: rgba(255,122,26,0.07); border-color: var(--orange-dim); }
.ticket-msg-head{ display:flex; align-items:center; gap: 8px; font-size: 0.8rem; color: var(--fog); margin-bottom: 8px; }
.ticket-msg-date{ margin-left: auto; }
.channel-badge{
  display:inline-block; font-family: var(--font-mono); font-size: 0.68rem;
  background: var(--orange-dim); color: var(--orange); padding: 1px 7px; border-radius: 10px;
}
.ticket-msg-body{ font-size: 0.94rem; line-height: 1.6; margin:0; color: var(--white); overflow-wrap: anywhere; }
.ticket-msg-attachments{ display:flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.attachment-chip{
  display:inline-flex; align-items:center; gap: 6px; text-decoration:none;
  background: var(--ink-soft); border: 1px solid var(--line-strong); border-radius: 8px;
  padding: 6px 12px; font-size: 0.82rem; color: var(--white); max-width: 100%;
}
.attachment-chip:hover{ border-color: var(--orange-dim); color: var(--orange); }
.attachment-size{ color: var(--fog); font-size: 0.74rem; }
.ticket-msg-body img{ max-width: 100%; height: auto; border-radius: 4px; }
.ticket-msg-body table{ max-width: 100%; border-collapse: collapse; display: block; overflow-x: auto; }
.ticket-msg-body td, .ticket-msg-body th{ border: 1px solid var(--line-strong); padding: 4px 8px; }
.ticket-msg-body blockquote{ border-left: 3px solid var(--line-strong); margin: 8px 0; padding-left: 12px; color: var(--fog); }
.ticket-msg-body a{ color: var(--orange); word-break: break-word; }

.support-reply-form{
  background: var(--panel); border: 1px solid var(--line); border-radius: 14px; padding: 22px; margin-bottom: 20px;
  display:flex; flex-direction:column; gap: 12px;
}
.support-reply-form label{ font-size: 0.85rem; color: var(--fog); }
.support-reply-form textarea{
  background: var(--ink-soft); border: 1px solid var(--line-strong); border-radius: 8px;
  padding: 11px 13px; color: var(--white); font-family: var(--font-body); font-size: 0.92rem; resize: vertical;
}
.support-reply-form textarea:focus{ outline: 2px solid var(--orange); border-color: var(--orange); }
.support-reply-form .btn{ align-self: flex-start; }
.support-toggle-form{ margin: 0; }